Privacy Policy

This Privacy Policy explains how FansNgage (referred to as "FansNgage," "we," "us," or "our") collects, uses, protects, and discloses information and data when you use the FansNgage platform and services (collectively, the "Services").

​By accessing or using our Services, you agree to the collection and use of information in accordance with this Policy and our Terms of Service.

​1. Information We Collect

​We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Data"). We collect this data from three primary sources: directly from you, automatically through your use of the Services, and from third parties.

​A. Information You Provide Directly

• ​Account Registration Data: Your full name, email address, chosen username, password, date of birth, and country of residence.

• ​Creator Verification Data: For creators, this is mandatory to comply with legal requirements and payment processing. It includes a copy of your government-issued ID (e.g., passport, driver's license), a photograph of you holding the ID (for liveness check), and proof of address.

• ​Financial Data: Bank account details, payment processor information, or other financial account details required to facilitate payments from fans or to process creator payouts.

• ​Content Data: Any content (photos, videos, text, live streams, comments, messages) you upload, post, or transmit through our Services.

• ​Communication Data: Information contained in communications with us (e.g., customer support tickets, email inquiries).

​B. Information Collected Automatically

• ​Usage Data: Details about how you access and use the Services, including time spent on pages, content viewed, features used, and patterns of engagement (e.g., use of Engage Glasses feature).

• ​Device and Connection Data: Your Internet Protocol (IP) address, browser type, operating system, device identifiers, and mobile network information.

• ​Transaction Data: Records of subscriptions purchased, tips sent, pay-per-view (PPV) content accessed, and other financial activities within the platform.

• ​Location Data: General, non-precise location information inferred from your IP address.

​C. Information from Third Parties

• ​Payment Processors: We receive transaction data, card type, and payment verification confirmation from third-party payment providers to process subscriptions and payouts.

• ​Identity Verification Services: We use third-party services to verify the validity of your ID and confirm your age (18+) and identity, especially for creators.

​2. How We Use Your Information

​We use your Personal Data based on legal requirements and legitimate business interests, primarily to provide, maintain, and improve the Services.

• Account Creation & Service Provision: We use your data to give you access to the platform and fulfill our contractual duties, like providing content you subscribe to and processing content uploads.

• Age & Identity Verification: This is legally required and necessary to ensure all users, especially creators, are 18+ and to protect the platform against fraud.

• Processing Payments: We use this data to handle all financial transactions, including processing subscription fees, tips, pay-per-view (PPV) purchases, and sending monthly creator payouts.

• Security & Fraud Prevention: We process data to detect and prevent fraudulent, abusive, or illegal activity and to fully enforce our Terms of Service.

• Personalization & Improvement: We analyze usage data to personalize your content feed and improve how the platform works, such as refining the AI Mates feature.

• Customer Support: We use your data to respond to your inquiries, troubleshoot issues, and provide necessary customer service.

• Legal Compliance: We process data to meet any applicable legal, tax, or regulatory obligations.

3. How We Share Your Information

​We do not sell your Personal Data. We share your information only as necessary to provide the Services, enforce this Policy, or comply with the law.

• ​With Other Users (Fans/Creators): Your username and profile photo are visible to the public. Creators can see the usernames and profile details of their fans. Creators and fans cannot view the real name, email, or payment details of each other.

• ​With Service Providers: We share data with trusted third parties who perform functions on our behalf, such as:

• ​Payment Processors (for transactions).

• ​Identity Verification Partners (for age and ID checks).

• ​Cloud Hosting Providers (for secure data storage).

• ​For Legal Reasons: We may disclose your information if required to do so by law, court order, or governmental request, or if we believe such action is necessary to protect the rights, property, or safety of FansNgage, our users, or the public.

• ​Business Transfers: If FansNgage is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of that transaction.

​4. Data Security and Retention

​We employ industry-standard security measures, including encryption and two-factor authentication (2FA) options, to protect your Personal Data from accidental loss, unauthorized access, and misuse.

• ​Retention: We retain Personal Data for as long as your account is active or as needed to provide the Services. We may retain certain data, including identity verification documents and financial transaction records, for a longer period as required by tax, legal, and anti-fraud regulations, even after your account is closed.

• ​Creator Verification Documents are stored securely and separately from your public profile data.

​5. Your Rights and Choices

​Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights regarding your Personal Data:

• ​Right to Access: You can request a copy of the Personal Data we hold about you.

• ​Right to Rectification: You can request correction of inaccurate or incomplete data.

• ​Right to Erasure ('Right to be Forgotten'): You can request the deletion of your Personal Data, subject to our legal obligations to retain certain data (e.g., financial records, verification documents).

• ​Right to Object/Restrict Processing: You can object to or request that we restrict the processing of your Personal Data in certain circumstances.

• ​Account Closure: You can close your account at any time through your profile settings. Note that while your profile will be removed, we must retain certain records as described above.

​6. Cookies and Tracking Technologies

​We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Services and hold certain information. Cookies are used to:

• ​Authenticate you and maintain your login session.

• ​Analyze traffic and usage patterns.

• ​Personalize your experience.

​You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

​7. Changes to This Privacy Policy

​We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

​8. Contact Us

​If you have any questions about this Privacy Policy or our data practices, please contact us:

• ​Email: info@fansngage.com